Privacy Policy

1. Who We Are

Millmead Waste & Recycling is a waste removal and clearance business operating across the West Midlands, United Kingdom. We are an EA Registered · CBDU437345. Licence No: CBDU437345.

Contact details:
Phone: 07776 332 447
Email: Contact us via our quote form
Area of operation: West Midlands, UK

2. Information We Collect

When you use our website or contact us, we may collect the following personal information:

• Your name
• Your phone number
• Your email address
• Your property address or postcode
• Details of the service you are enquiring about
• Photos you choose to upload to describe your waste or clearance job
• How you heard about us

We collect this information when you submit our online quote request form, call us directly, or contact us by any other means.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide a quote for our services
• Book and carry out waste removal or clearance services
• Contact you regarding your booking, including confirming appointment times
• Issue waste transfer notes as required by law
• Improve our website and services
• Send you occasional updates about our services, if you have opted in to marketing communications

We will never sell, rent or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: to fulfil a service you have requested or enquired about
• Legitimate interests: to operate and improve our business
• Consent: for marketing communications, where you have opted in
• Legal obligation: to comply with our duties as a licensed waste carrier (e.g. waste transfer notes)

5. How Long We Keep Your Data

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Enquiry data is typically retained for up to 3 years. Waste transfer documentation is retained for a minimum of 2 years as required by UK waste regulations.

6. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We may use:

• Essential cookies: necessary for the website to function correctly
• Analytics cookies: to understand how visitors use our website (anonymised)

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

7. Third-Party Services

We use the following third-party services to operate our website and handle enquiries:

• Formspree: to receive and manage quote form submissions. Your form data is processed by Formspree in accordance with their privacy policy.
• Cloudinary: to store photos you upload with your quote request. Images are stored securely and used only in connection with your job.
• Netlify: our website hosting provider. They may collect anonymised server log data.
• Google Fonts: to serve website fonts. Google may collect anonymised usage data.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal obligations)
• Object to processing of your data
• Withdraw consent for marketing at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us by phone on 07776 332 447 or via our contact form.

9. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use or disclosure. Our website uses HTTPS encryption. However, no transmission over the internet is completely secure and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

📞 07776 332 447
💬 Contact us via our website