Terms & Conditions

1. About Us

These Terms and Conditions govern the use of services provided by Millmead Waste & Recycling, a waste removal and clearance business operating across the West Midlands, United Kingdom. We are an EA Registered · CBDU437345. Licence No: CBDU437345.

By booking or using our services, you agree to be bound by these Terms and Conditions.

2. Quotations and Pricing

All quotations provided by Millmead Waste & Recycling are based on the information you provide at the time of enquiry.

• Quotes are estimates based on the volume, type and location of waste described to us.
• A fixed price will be agreed with you before any work begins.
• If additional waste or items are identified on arrival that were not included in the original quote, we reserve the right to revise the price before proceeding. We will always notify you of any change and obtain your agreement before continuing.
• Prices include labour, loading and disposal unless otherwise stated.
• VAT may apply to certain services. We will advise you of this at the time of quoting.

3. Booking and Confirmation

• A booking is confirmed when we have verbally or electronically agreed a date, time and price with you.
• We will make reasonable efforts to arrive at the agreed time. However, arrival times are estimates and may be subject to traffic, weather or other factors beyond our control.
• We will contact you if we are delayed by more than 30 minutes from the agreed arrival time.

4. Payment Terms

• Payment is due on completion of the job unless otherwise agreed in advance.
• We accept cash and bank transfer. Other payment methods may be available — please ask when booking.
• For larger jobs or house clearances, we may request a deposit at the time of booking. This will be clearly communicated to you.
• Invoices for commercial customers are payable within 14 days of the job completion date unless otherwise agreed in writing.

5. Customer Responsibilities

By booking our services, you confirm that:

• You are the owner of the waste or items to be removed, or have the authority of the owner to arrange their removal.
• You have provided an accurate description of the waste or items to be removed at the time of quoting.
• You have informed us of any hazardous, restricted or specialist waste that may require additional handling or disposal methods.
• You have ensured safe access to the property and the items to be removed.
• You have obtained any necessary permissions for us to access the property (e.g. from a landlord, managing agent or local authority).
• Parking and access for our vehicle is available at the agreed collection address.

6. Hazardous and Restricted Waste

Certain items require specialist handling or cannot be collected under our standard service. These include but are not limited to:

• Asbestos-containing materials
• Clinical or medical waste
• Explosive or flammable materials
• Certain chemicals and solvents

Please inform us of any potentially hazardous items before booking. We will advise on the appropriate disposal route. Failure to disclose hazardous items may result in additional charges or cancellation of the service.

7. Waste Transfer Documentation

As a registered waste carrier, we issue a digital Waste Transfer Note (WTN) after each completed applicable collection. A copy is automatically emailed to you and retained in our records. Businesses should retain the appropriate waste-transfer documentation for their records in line with applicable duty-of-care requirements. Different documentation and retention requirements may apply depending on the type of waste and the circumstances of the transfer.

8. Cancellation Policy

• You may cancel or reschedule a booking free of charge if you provide at least 24 hours notice before the agreed collection time.
• Cancellations with less than 24 hours notice may be subject to a cancellation charge of up to 50% of the agreed price to cover costs already incurred.
• If we arrive at the agreed address and are unable to carry out the work due to factors within your control (e.g. no access, incorrect information), a call-out charge may apply.
• We reserve the right to cancel or reschedule a booking due to circumstances beyond our control. We will notify you as soon as possible and arrange an alternative date.

9. Damage and Liability

• We take every care when removing items and will use floor and wall protection where appropriate.
• We carry public liability insurance. Any claims for damage must be reported to us within 48 hours of the job completion.
• Our liability is limited to the cost of repair or replacement of damaged items, up to the value of the service booked.
• We are not liable for pre-existing damage to property or items, or for damage caused by items that were not properly disclosed at the time of booking.
• We are not liable for any indirect or consequential losses.

10. Recycling and Disposal

We are committed to responsible waste disposal and aim to divert as much collected waste as possible from landfill through appropriate licensed facilities. Suitable reusable items may be considered for rehoming where practical. We do not engage in or condone illegal fly-tipping. All waste is disposed of at licensed and approved facilities.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The current version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

📞 07776 332 447
💬 Contact us via our website